To make the best use of time, we run a full appointment system. You can make an appointment either online (login and password required) by telephone or by calling in personally. Patients with urgent problems however, will always be fitted in when necessary at the end of the morning sessions. Please make your request in plenty of time whenever possible.
Please remember requests for medical assistance outside normal surgery hours should be reserved for urgent problems. If you should need help during out of hours, please telephone 111.
Please telephone the surgery between 1.00pm and 4pm to obtain the results of your test.
For patients on regular medication, please make written requests for repeat prescriptions.
Please allow a minimum of two working days for your prescription to be ready for collection.
You will find a re-order sheet attached to one side of your prescription making it easy for you to tick the items that you need.
Patients should be aware that you may be asked to see either a Doctor or Nurse periodically for routine medication checks, and this may delay the issue of your prescription. This is why we would ask that you should not leave ordering your prescription until you have only a few days supply of medication left.
You may order your prescription in any of the following ways:
Post – You may post your request to us. If you wish us to post your prescription back to you please ensure you enclose a stamped addressed envelope. Please allow extra time for postal services delays.
Fax – Our fax number is 01773 601704
By Telephone – We have a telephone ordering facility for the use of patients who have severe mobility problems or are housebound. Please call us on 01773 601702 between 1.00pm and 3.30pm every weekday.
Online - By using the website our via patient access site. Please be aware before initial use you will be required to register for this service and for patient confidentiality purposes you will be required to provide proof of identity, ideally photo id. Please ask reception or your GP for more information.
By written request - For regular repeat medication there is an attatched sheet with the prescription showing a list of your medication. To re-order an item, please hand the list in at reception, post it into the collection box within the entrance hall of the surgery or post through the letter box if the surgery is closed. Please allow 2 working days for the prescription to be processed
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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