Zero Tolerance

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Health and care staff are experiencing an increased volume and severity of instances of violence, aggression, and discrimination. This appears to have escalated post-pandemic and is affecting staff in all services, but in particular, general practice.  Instances in general practice are seemingly linked to the increasing perception that practices are not open for business and/or not offering face to face or timely appointments. 

This practice has a zero tolerance policy to manage instances of violence, aggression, and discrimination. This will be supported by appropriate security advice, training and public messaging to ensure staff are fully equipped to manage, escalate and seek support for instances of violence, aggression and discrimination. We have a right to refuse your care if you are abusive to staff.

 



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