How do I order my repeat prescription?
Patients on long-term medication can order repeat prescriptions in a number of ways:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOne
- fill out a repeat prescriptions request form
- NHS Medicines Order Line (MOL) on 0115 855 0260 8am to 4pm, Monday to Friday
- by post – you may post your request to us. If you wish us to post your prescription back to you please ensure you enclose a stamped addressed envelope. Please allow extra time for postal services delays.
- by written request – for regular repeat medication there is an attached sheet with the prescription showing a list of your medication. To re-order an item, please hand the list in at reception, post it into the collection box within the entrance hall of the surgery or post through the letter box if the surgery is closed.
Collecting your prescription
You can usually collect your prescription 2 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.